Applying Dale Carnegie to UX (A Quick Idea)
This deserves a more robust and lengthy post at a future date, but it’s worth a quick mention here. When you boil it down UX is about simply about making computers talk to humans. And there is arguably no better manual for communicating with humans than Dale Carnegie’s timeless book How To Win Friends and Influence People.
So the trick as a UX Designer is to apply Carnegie’s principles to UX design. If you haven’t read his book, or haven’t read it for a while I highly recommend reading it again and think about it in terms of designing apps. Following are five sample principles from the book:
Fundamental Techniques in Handling People
Principle 1 - Don’t criticize, condemn or complain.
Principle 2 - Give honest and sincere appreciation.
Six Ways to Make People Like You
Principle 1 - Become genuinely interested in other people.
Principle 2 - Smile.
Principle 3 - Remember that a person’s name is to that person the sweetest and most important sound in any language.
Read the full book for more
